Privacy, terms, security & responsible AI.

Privacy Policy

How we collect, use and protect personal information.

1. Who we are

PortCall.ai operates the portcall.ai and nāvika.com websites and the underlying maritime-AI platform. Throughout this policy, "we", "us" and "our" refer to PortCall.ai.

2. Information we collect

We collect information you provide directly to us — for example, when you complete a contact form, request a demo, or sign up for our service. This may include your name, role, organisation, email address, phone number, and any free-text notes you share.

We also collect limited technical information automatically when you visit our websites, including IP address, browser type, device type, pages viewed, and referring URL.

3. How we use your information

• To respond to enquiries and provide the services you request
• To operate, maintain and improve our products
• To communicate with you about our products (you can unsubscribe at any time)
• To comply with our legal obligations

4. Sharing

We don't sell your personal information. We share it only with service providers who help us operate (for example, our form-submission processor and hosting provider), with your consent, or where required by law.

5. International transfers

Our platform operates between Australia and Singapore. Where we transfer your data internationally we take steps to ensure it remains protected to a standard equivalent to the Australian Privacy Principles.

6. Your rights

You have the right to access, correct or delete the personal information we hold about you. To exercise any of these rights, contact us at the address below.

7. Cookies

Our websites use minimal cookies — only those necessary to remember your theme preference and to operate the site. We do not currently use analytics or advertising cookies.

Terms of Service

The agreement between you and PortCall.ai when you use our websites and platform.

1. Acceptance

By accessing portcall.ai, nāvika.com or any associated service, you agree to these terms. If you do not agree, please do not use the service.

2. The service

PortCall.ai provides AI-powered maritime port-call coordination and pilotage software. The websites are informational; the platform is available under separate commercial terms agreed with each customer.

3. Acceptable use

You agree not to misuse the service. In particular you agree not to:

• Attempt to gain unauthorised access to any part of the platform
• Use the service to send unsolicited communications
• Reverse-engineer, copy or resell any part of the platform
• Use the service in any way that breaches applicable law

4. Intellectual property

All content, trademarks, software and other intellectual property associated with PortCall.ai and Nāvika are owned by PortCall.ai or its licensors and are protected by copyright and trademark law.

5. Disclaimer

Our websites and any non-contracted services are provided "as is". To the maximum extent permitted by law, we exclude all warranties, express or implied. Production use of the PortCall.ai and Nāvika platforms is governed by separate written agreements.

6. Limitation of liability

To the maximum extent permitted by law, PortCall.ai will not be liable for any indirect, incidental, special or consequential loss arising from your use of the websites.

7. Changes

We may update these terms from time to time. The "last updated" date at the top of this page will reflect the most recent change.

8. Governing law

These terms are governed by the laws of Victoria, Australia.

Security commitments

How we protect customer data and operate the platform.

Encryption

All web traffic to portcall.ai and nāvika.com is served over TLS. Customer data at rest is encrypted by our cloud hosting provider.

Access control

Access to production systems is restricted to a small number of authorised engineers, gated by single sign-on with multi-factor authentication. Access is reviewed regularly and logged.

Data residency

Customer data is hosted in Australian or Singapore data centres, selected per customer agreement.

Backups

Customer data is backed up daily. Backups are encrypted and retained per our customer agreements.

Incident response

We maintain a documented incident-response process. In the event of a security incident affecting customer data, we will notify affected customers without undue delay and in line with our legal obligations.

Reporting a vulnerability

If you've identified a potential security issue, please email info@portcall.ai with "Security disclosure" in the subject line. We acknowledge reports within two business days.

Responsible AI principles

We build AI for safety-critical maritime operations. These are the principles we hold ourselves to.

Human in command

Our products augment maritime professionals — pilots, harbourmasters, agents — they don't replace them. Every consequential decision is reviewed and authorised by a qualified human.

Transparent reasoning

Where the platform makes a prediction or recommendation, we surface the inputs, the confidence, and the limits of the model. Black-box recommendations have no place on a bridge.

Trained on consented data

We train on data we have a clear right to use, either via customer agreement, public-domain sources, or licensed industry datasets such as Singapore's OCEANS-X.

Privacy by design

Personal data is minimised, segregated, and never used to train models that benefit unrelated customers without explicit permission.

Tested for safety

Before any feature reaches a production bridge, we evaluate it against historical voyages, edge cases, and pilot feedback. Features that affect under-keel clearance, manoeuvring, or any other safety-critical calculation are subject to additional review.

Continuous oversight

We log model behaviour in production and review aggregate performance regularly. We will retract or correct a model that drifts beyond agreed tolerances.

Aligned to public standards

We align our practice with the Australian Government's AI Ethics Principles and Singapore's Model AI Governance Framework, and we participate in the MPA–SSA AI Adoption MOU.